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Cognition

Audience

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  1. Illustration by Kevin Sharon

    Designers are From Mars

    Prior to my days at Happy Cog, I worked on a team tasked with creating an online promotion for our client’s new high-end candy. The candy was delicious, but each small box sold for approximately $4, so conveying its quality was important. The product’s target market was women in their 20’s and 30’s, so my team decided to take the high-maintenance diva approach to the design. When all was said and done, we launched a microsite full of glamour and glitz, sparkles, stilettos, and lipstick tips. Users could take a quiz to determine just how “fabulous” they were. At the time, I was in my twenties, and I’ve always liked candy, so I considered myself a member of the target audience. But there was a problem: I couldn’t relate to this content at all. I liked to be girly from time to time, but sparkles and stilettos were not my thing and they never will be. I also couldn’t see any of my female friends connecting with this. To be fair, the tone of the site was tongue-in-cheek and it wasn’t taking itself too seriously, but I just didn’t feel right about it. It didn’t feel right to reduce our target audience to stereotypes. Had I known then what I know now, I probably would have spoken up and advocated for a better understanding of our audience. Were these women really into makeup and expensive clothes and nights out in Manhattan? Or were we completely off the mark?