Skip to main content

Client Relations

The precision recipe of surprises, thrills, and fulfillment we provide. For clients.

We’ve written 24 blog posts about Client Relations. View all topics »

  1. (Someday You’ll Find It) The Client Connection

    Every successful project needs an Awesome Blossom moment: when your relationship with a client enables the project to transcend deadlines and goals to more acutely capture the spirit of creating something great.

    It all starts with finding the humanity in the project and sharing a sense of excitement with your client team members. As they have chosen your company to help build their web experience, the client has placed a great amount of trust in you. Your job, over the length of the engagement, is to solidify: a sound strategy based on the goals of the project; a transparent, trusted, and respectful working relationship with your client contacts; an agile, yet progressive, project process; and an open line of communication that can extend beyond the project.

  2. Sustainable design

    Sustainable, Not Pixel Perfect

    Last week, Happy Cog was nominated for two Webby awards for our work with Zappos.com. I know some people don’t like awards, but as someone who didn’t grow up in an era when “everyone gets a trophy,” I still think they’re pretty rad. Seriously though, I think of a nomination like this as a recognition of doing great collaborative work with our clients. When I heard about the nominations, I was chatting with one of my coworkers who wondered, “can we really take the credit for this work?” As I typed the words, “shut your stupid face hole,” and considered whether to press enter, I thought about his question for a moment and the life of our work after we hand it over to our clients.

  3. Will you be mine?

    The Beginning of a Relationship

    At Happy Cog, I am responsible for the bulk of our sales efforts along with ensuring that our ongoing client relationships are positive. The early days of the professional relationship are not unlike the very early stages of courtship and dating. If there’s a connection to be made, its foundation is built on listening and sharing, which are sincere efforts for us to understand and help each other.

  4. Internal Memo: #415-09W

    re: Not Red Dawn but Almost

    All: It’s 4:00 AM and I am both wide awake and completely exhausted at the same time.

    First, I want to say that last week’s Halo game was inspiring, informative, and productive.

 < 1 2 3