The Pillars of Operations
by Leigh Nash
The greatest thing about working in operations is that it is a necessity in every industry. Your skills are transferrable. For me, getting into operations happened right after college. I started a career in mental health doing one-on-one support and casework at a non-profit. In my role as case worker I realized I was developing operational skills. Casework requires budget management, adherence to private and sensitive information, organizational skills, and great interpersonal skills. I found that I liked using those skills, and eventually, I chose to expand my experience in a different field, but with a focus on operations. The skills I’d developed in casework led me to an operational role with an advertising and branding agency.