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Client Services

We’ve written 27 blog posts about Client Services. View all topics »

  1. Good Questions: Why We Prize Project Definition

    They say the smartest students are the ones who ask the most questions. As a kid, that didn’t make a lot of sense—you think you look vulnerable—but with every answer you get, you’re more informed, wise, and empowered to keep learning.

  2. Cool under pressure

    Why are doctors sometimes considered “cool under pressure?” Is it because their personality is one that doesn’t get riled up when faced with a challenge? Is it because they have an ingrained character trait that allows them to remain calm when everyone else is completely losing it? Have you ever noticed that web developers are sometimes labeled the same way? Is it the same thing? Are web developers saving the world too? Probably not.

  3. Thoughtful Communication

    Comedian/actor Eddie Izzard makes an interesting point in his 2011 stand up Dress To Kill about communication. Through a (famously misunderstood) historic example of JFK’s 1963 address in Berlin, he illustrates how what you say, is often overshadowed by how you say it. The literal translation of what JFK said could have been interpreted in one of two ways. It could have been interpreted to mean he called himself a jelly doughnut. Because of the powerful way he delivered his message however, and the connection he had crafted with the Berlin crowd, they properly understood his meaning and responded enthusiastically when he declared himself a Berliner at heart.

  4. A Tale of Two Launches

    We’ve launched two projects with NYIT and Philly.com in two weeks and it’s got me feeling reflective. It’s easy to get swept up in the excitement of a launch, especially when I’m so very pleased with the results, but a faithful launch isn’t always certain.

  5. Distributed yet synchronized

    I just returned from a whirlwind trip to Brooklyn with four of my coworkers. An all-day client workshop was the reason for the visit but we also squeezed in my first employee review (over tagliatelle, no less) and a team dinner. I spend most of my days away from the Philly office, working in my studio in Baltimore. So it’s refreshing (and fun) to see my colleagues in person.

  6. The digital agency is dead. Long live the digital agency.

    In a mad dash to join all things product many are taking their design or development talents to South Beach the product space. Why the exodus? Curiosity led me to ask former digital agency practitioners representing design, development, and business analytic practice areas why they left agency life to pursue product work.

  7. Be a better painter

    8/27/15

    by Mark Huot

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    The past weekend I found myself in middle of the suburban maelstrom that is Saturdays at Home Depot™. If you’ve ever been to Home Depot on a summer weekend in New Jersey you know what I’m talking about. The entire universe of suburban dads swarm to Home Depot on Saturday to get supplies for the weekend’s chore list. It’s a controlled mayhem. Myself, I was in the market for some paint to freshen up our bathroom. I spent some time picking colors with my wife, settled on one, then sent her and the kids home while I waited in line for a gallon.

  8. Show Your Work

    There is no Angie’s List for creative service companies. No IMDb for project credits. No peer review requirements for blog posts. Our industry is out here on its own, and left to act on our collective best behavior.

  9. Don’t Make Me Turn This Project Around…

    As I sit in my living room, laptop open and a Cognition column awaiting my two cent contribution, I listen to the sound of my three children shrieking upstairs. It’s bath time and they’ve been freed from the prisons of their clothing. They may or may not be careening into one another in a darkened second-floor hallway, laughing like maniacs. Parenting, like client services, is the management of the wackiest of variables, people.

  10. The Detail-less Project Plan

    The meeting started 15 minutes ago and all I can think about is how humane cyanide might be at this point in time. If the look in our project team’s eyes are any indication, oh wait, I can’t see their eyes, because they’re rolling back into their heads as the project manager calls everyone’s attention to task 231, WBS ID 2.3.5!

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